A photo, a pin on the map, and it lands in the right department automatically.

No phone tree, no guessing which office handles a pothole versus a streetlight.

BeHeard gives residents one place to report a problem, a photo, a pin dropped on a map, and a short description, and Bloomz routes it to the correct department based on category and location. An anonymous tipline option covers the reports residents would rather not put their name on, and every open ticket carries an SLA clock so staff know what's overdue before a resident has to call and ask.