Reports reach you late, without a location, or twice.
Potholes, streetlights and leaks come in by phone, at the counter and through a general inbox. Someone has to work out where it is, which crew owns it and whether it was already reported.
A caller says "the pothole on Main" and a crew spends a morning finding the right stretch of Main.
The same hydrant report arrives by phone, by email and as a social media comment, and gets counted three times.
Nothing tells you what is overdue until a council member asks about it.
During a main break you need the affected streets told to boil their water, not the whole city.
From report to crew to resolved.
Residents file with a map pin and a description. Staff triage the report, assign the department and reply in a thread, so the resident sees updates without calling.
Notify only the neighborhoods a main break or road closure affects, on app, email, SMS and voice call.
Neighborhood boundaries come in from GeoJSON or KML, and households are placed from their addresses.
Residents report from the same app they use for alerts, so there's no extra download or account to explain.
Questions about bulk pickup, hydrant flushing or who to call get answered from your own pages, with a citation.
A day on the public works queue.
New reports arrived overnight with pins and descriptions, ready to assign to streets, water or parks.
The pin is the address. Nobody is hunting for "the pothole on Main."
Notify the affected neighborhoods only, on four channels, in each resident's language.
The resident who reported the pothole sees it marked resolved.
Unacknowledged tickets have already climbed the chain, so the overdue list is short.
A report that carries its own location.
Every BeHeard 311 report arrives with a pin or an address and a description in one triage queue. Staff set the status and priority, assign the department and reply in the same thread, and the resident sees the status.
What public works teams ask first.
Reports land in one triage queue. Staff assign the department at triage, from the department list your city sets up, so a pothole and a streetlight can go to different teams.
Yes. BeHeard has an anonymous option that does not share your name with staff, for reports residents would rather not sign.
Not yet. A public map is not part of BeHeard 311 today.
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