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Bloomz for Cities›Utility Insights · In pilot
Utility Insights · In pilot

See what a home's meters are telling you.

Meter data stays in the city's own account.

Utility Insights turns the meter reads your city already collects into charts residents can read and alerts staff can act on. Bloomz watches water and power meters for leaks, bursts, stuck-on loads, stopped meters and use in a vacant home, and tells the household by push, text, email or voice call, in their own language. Staff get a ranked at-risk list and a case to work. It is in pilot with the City of Fort Meade, Florida, and is switched on city by city.

Power by hour, water by 6-hour blockLeak, burst and stuck-load alertsPush, text, email and voice callThe resident's own languageAt-risk list and casesPreview a rule change firstStaff-written alertsOff until your city turns it on
City of Fort Meade
My Home · Utilities
Español
Water, last 3 days
Oct 6, 12 to 6 AM: 29.5 gal · usual 6.5. Dark tick = usual.
Possible overnight leak
Water used between midnight and 6 AM was 26 and 29.5 gallons on two nights. A typical night for your home is about 6.5 gallons.
Report a problem

In pilot. A resident sees water use by 6-hour block, and an alert when nights run high, by push, text, email or voice call, in their own language.

Step 1 of 4: A leak alert
Illustrative screens with demo data
01

Residents see their own use, and hear when something looks wrong

A household sees its power use by the hour and its water use in 6-hour blocks, with a mark for what is usual at that time. When the pattern looks wrong, Bloomz sends an alert in the resident's own language, with the numbers behind it. Missing data shows as a gap, never as a zero.

✓
Charts residents can read: power by hour, water by 6-hour block, with the usual level marked
✓
Alerts for the common problems: water running overnight or all day, a burst, power stuck on
✓
Four ways to reach a household: push, text, email or voice call
✓
The resident's own language: text channels in 250+ languages; voice calls are spoken in about 49 supported voice languages
02

Some alerts go to the household, and some go only to city staff

Leaks, bursts and stuck-on loads go to the household. Use in a vacant home and a meter that has stopped go only to city staff, because the resident is not the right person to act on them. When a meter looks unreliable, usage alerts to the household pause, so a bad reading never looks like a leak.

✓
For the household: overnight water use, water running all day, a burst, power stuck on
✓
For city staff only: use in a vacant home, a stopped meter
✓
Numbers, not guesses: every alert carries the readings that raised it
✓
Clears on its own: an alert closes when use goes back to normal
Staff-only
alerts the resident never receives
A vacant home or a stopped meter is a job for the city. A bad reading pauses household alerts for that meter.
03

Staff get a ranked list, a case to work and a preview before a rule changes

The at-risk list ranks meters by urgency with the reason and a 14-day trend. A staff member opens a case, assigns it and works it to done. Staff can also write their own alert and read how it will look by push, text, email and voice call, and edit each one. Before saving a change to an alert rule, the city previews what it would have raised over recent readings. A preview sends nothing.

✓
Ranked at-risk list: the reason, a 14-day trend and the case for each meter
✓
Cases: open, assign and close the work on a home or meter
✓
Staff-written alerts: an editable preview for every channel before it goes out
✓
Rule preview: counts of what a change would have raised, with no sends
Preview first
See what a rule change would have raised
Nothing is sent from a preview, so a city can tune a limit without surprising a single resident.
04

Built so hourly data stays inside the city

Hourly and 6-hour readings are the city's records, and Utility Insights is designed to keep them in the city's own Bloomz account, not published or exported elsewhere. Staff see a single home's data only when the city has granted them access, and each of those views is logged. Texts go to numbers the city already holds or the resident entered, carry alerts and no promotions, and honor STOP.

✓
Hourly data stays in the city's account: not published or exported outside it
✓
Access the city grants: only staff given Utility Insights access see a single home
✓
Every staff view is logged: a record of who looked at which home
✓
Alerts, not promotions: texts honor STOP and carry no marketing
Logged
every staff view of a single home
Access is granted by the city, to the staff it chooses.
From the blogRead more: Utility Insights, meter data a small city can use →
Coming soon

Coming next, not available yet

Bills in the app, a monthly home report that compares a home with similar homes, and conservation tips that fit each home's own pattern are planned for pilot cities. They are not available today, and paying a bill is not part of Utility Insights.

Bills in the appMonthly home reportComparison with similar homesConservation tips
Questions we hear

Common questions

Is Utility Insights available to every city?

Not yet. It is in pilot with the City of Fort Meade, Florida, and is switched on city by city. Bills, a monthly home report and conservation tips are coming next and are not available today.

Where does the meter data come from?

From the files your meter-reading and billing systems already produce. Bloomz reads them and your onboarding team confirms the column layout with a sample file first.

Who can see a single home's use?

The household sees its own. City staff see a home only if the city has given them access, and every staff view is logged.

Which languages do alerts use?

Push, text and email reach residents in 250+ languages. Voice calls are spoken in about 49 supported voice languages.

Can residents pay a bill in Utility Insights?

No. It shows use and alerts. Paying a bill is not part of it.

What does it cost?

Utility Insights is not priced yet. Ask on a demo call and we will tell you where it stands.

Keep exploring

More of Bloomz for Cities

Household Import
Bring your utility register. Bloomz turns it into households and residents.
Explore →
Smart Alerts · Weather Alerts
Send one alert. Reach every channel your residents already check.
Explore →
City Payments
Every fee, permit and statement in one ledger, with no per-resident charges.
Explore →
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