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Third Party Service Providers

Providing a great experience is our outmost priority. To do so, we work with third-party vendors, service providers, and other partners to help us provide the service by performing tasks on our behalf. We may need to share or provide information (including personal information) to them to help them perform these functions, for example: sending emails on our behalf, database management services, database hosting, providing customer support software, and security. These service providers do not have the right to use your personal information we share with them beyond what is necessary to assist us with our business functions. Additionally, these service providers must adhere to confidentiality and security obligations in a way that is consistent with this Privacy Policy.

You can find information about these partners and service providers we work with below, including what data we share with them or that they provide to us and the service they provide for us.

This list may change over time, and we’ll work hard to keep it up-to-date. If you have any questions, please get in touch here.

Third Party Purpose Information Shared
Apple Pay Payment transaction processor for subscriptions. When someone signs up to or cancels a Bloomz subscription, Apple shares with us a Transaction ID, the date and the payment status (paid or cancelled). We do not receive any user credit card or other financial information from Apple.
Asana Internal project management platform used to organize current and future work. Bloomz uses Asana to organize our projects and manage our tasks across the team. We also use it to document and solve bug reports sent by users and other data access requests sent by users.
AWS S3 for content storage, AWS sftp for secure file transfer from client to Bloomz, cloudwatch for application health monitoring All the media files, app logs, any files transferred to Bloomz by clients through sftp.
Clever Student Information System (SIS) data Deep integration used to populate staff and student demographic and communication data, and roster classes.
Facebook Integration to allow seamless posting to FB Functionality allowing schools and districts to post content to their Facebook pages.
Firebase Crashlytics Mobile analytics, performance reporting, and crash reporting Used to track user-generated messages, mobile logs and device ID to debug errors
Freshdesk Organizing and responding to support requests In the course of responding to a support request, Bloomz shares with Freshdesk the email address of individuals submitting requests, the content of the requests itself (e.g., bug reports, any other help center requests, and data pull requests from teachers and schools). Users may also provide information directly to Freshdesk in the course of responding to a support request and communicating with Bloomz support.
Google Analytics Analytics on our websites Site usage and IP addresses. We have requested “IP Anonymization.” We may share information like logged in/logged out state; Google Analytics shares back anonymized user demographic information. For more information, see Google’s FAQ.
Google Inc. (G Suite) Utilized for internal emails, docs, slides, spreadsheets, etc. Bloomz stores its own emails and files using  the Google suite of services. Bloomz may share personal information with Google in the course of utilizing Google services, e.g. if a user emails an employee for support.
Google Single Sign On (SSO) Login authentication using their Google credentials Bloomz receives an authentication token and the email address of the user; Bloomz does not share personal information back with Google for this service.
Google Translate Messages, alerts, and posts are translated from the posted language into the recipient’s preferred language. We use the Google service to translate user-generated messages, alerts, and posts.
HubSpot Hubspot is our marketing platform we use to contact potential and existing customers. Contact information like first and last name, email, school name.

Microsoft Azure 

All the servers and databases are hosted on Azure cloud.  All the application data is stored on the database servers hosted on this cloud
MongoDB Database hosting and backup support and database health monitoring All the data back ups are stored on Mongo cloud through Cloud Manager tool 
MongoDB Cloud Manager Backup and DB Health Monitoring Data backups
Pager Duty Production support for phone-based alerts
Postmark Emails Email notifications originating from the application to end users
PowerSchool Student Information System (SIS) data Deep integration used to populate staff and student demographic and communication data, and roster classes.
Stripe Payment transaction processor for subscriptions on desktop Stripe shares a Transaction ID with Bloomz to acknowledge an active subscription as well as the date the individual signed up for Bloomz Premium and the payment status (paid or cancelled). We do not receive any user credit card or other financial information from Stripe.
Twilio SMS & Robocalls All notifications sent to users through SMS and robocalls
Twitter Integration to allow seamless posting to Twitter Functionality allowing schools and districts to post content to their Twitter Feeds.
Typeform (Survey Tool) Request customer feedback. Customer opinions about features or our service in general. This is user entered data.
Youtube For embedding video content. Videos are included using "Privacy-Enhanced Mode." (not used in student logged in areas) Bloomz receives video analytics (e.g., number of views, and generalized demographic information). Bloomz uses YouTube's Privacy Enhanced mode to limit tracking of viewing behavior and Bloomz is marked for Child-Directed treatment. If the viewer clicks or taps out of the embed video, and is redirected to another website or app, that website or app may track the viewer’s behavior as per that website’s or app’s policies and terms.
Zwibbler Whiteboarding tool  Used for portfolios and assignments

 

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